- Play a role as a link among tenants and customers and the Management Office and other relevant departments.
- Handle all incoming and outgoing telephone calls in a professional manner.
- Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.
- Maintain building administration record, update & filing systematically.
- Compile Weekly Report and other relevant record/ report as required by Head of CS.
- Record all activities during the shift, highlight and report any unusual/ outstanding issues.
- Assist the operations flowing smoothly and consistently according to SOPs.
- Ensure all equipments and facilities set up are maintained and well kept at all times.
- Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS.

- Excellent communication in both Vietnamese and English;
- University/ College degree of English/ Hospitality/ Tourism;
- At least 1 year experience working as a receptionist/ customer service in big hotel/ mall/ building;
- Customer service oriented, interpersonal, considerate, cooperative, well organized;
- Be a problem solver and a team player as well as be able to work independently;
- Good working experience in MS Office applications, especially Word and Excel.